The IIRP has played a key role in the development of restorative practice worldwide, viewing restorative practice as a “new field of study that has the potential to positively influence human behavior and strengthen civil society around the world.”
CWE consultants are trained and certified through the IIRP.
CWE services are grounded in the IIRP framework, a way of thinking and being. The framework provides a solid base for a workplace to develop effective practices to support engaged employees.
Restorative Practice: The Framework
Regardless of size of the organization, whether 5 employees or 5000, the Restorative Framework provides a sound basis for improved workplace efficiency. The Framework is applicable to all types of organization, including:
- service industries
- health care services
- manufacturing companies
- financial services
- non-profit organizations
- small businesses
The Framework includes:
- training in restorative theory, grounded in the reality of workplace culture
- clarification of the need for fair process
- practical application of an effective leadership style
- a continuum of explicit practices
The continuum of practices include:
- day-to-day employee support
- effective conversations about contentious issues
- team building
- improved effectiveness of meetings
- improved job definitions
- balanced employee evaluations
- problem-solving methods
- improvement of procedures and policies
- resolving conflict
Building a Healthy Workplace: Learning to Respond Well to Conflict
By implementing explicit restorative practices employees learn to respond to conflict without damaging relationships. Employees have a way to talk safely about concerns they have. Management has a way to talk to employees, clarifying expectations and necessary support to meet work expectations.
Rather than “conflict averse,” avoiding conflict, or “conflict reactive,” responding harshly when differences arise and damaging relaitonships, a healthy workplace addresses conflict honestly and respectfully.
Conflict provides an opportunity for understanding, growth and creative solutions. Issues are addressed. People don’t get harmed.
A Healthy Response When Damaging Conflict Occurs
The Restorative Practice Framework provides the workplace with an effective response to damaging conflict. A restorative response addresses the situation by:
- inviting those involved in, and affected by, the conflict to participate
- naming and facing the issues respectfully and honestly
- providing the opportunity for those involved to hear each other’s perspective about what happened
- holding everyone accountable for their role in the conflict
- recognizing the impact of the situation on everyone affected
- finding a way forward that builds up workplace relationships rather than making them worse
Support for Psychological Health and Safety in the Workplace
Implementing the framework principles can help a workplace meet the CSA’s standard for Psychological Health and Safety in the Workplace.